Service Delivery Policy
Last updated: 12 August 2026
This Service Delivery Policy explains how Global Academic Centre Sdn. Bhd. (“GAC”) delivers courses, training programmes and related educational services purchased through our website.
1. Online Courses
For online courses and digital learning services, access is normally provided after successful payment and account registration. Delivery ETA: immediately or within 24 hours after successful payment, subject to account verification and platform availability.
2. Scheduled and In-Person Training
For scheduled online live sessions, workshops or in-person training, the service is delivered according to the date, time, venue or online meeting details stated on the relevant course or booking information. Participants will receive the applicable joining or attendance information before the scheduled session.
3. Certificates and Course Completion
Where a course includes a certificate, certificate issuance is subject to the published course requirements and successful completion or assessment requirements. Digital certificates may be made available through the learning platform after completion.
4. Delivery Delays
If access or delivery is delayed because of technical issues, payment verification, maintenance or circumstances beyond our reasonable control, GAC will take reasonable steps to restore access or communicate an alternative delivery arrangement.
5. Customer Responsibilities
Customers are responsible for providing accurate registration information, maintaining access to their email account, using a compatible device and internet connection, and following the instructions provided for accessing the service.
6. Service Support
If you do not receive access within the stated delivery ETA, please contact GAC using the details below. We will review the transaction and assist with access or delivery.
7. Business Details and Contact
Global Academic Centre Sdn. Bhd.
Registration No.: 202601026988 (1689084-W)
Block 33-11, The Nest Residences, Jalan A, Off Jalan Puchong, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: globalacademiccentre26@gmail.com
Phone: +601168451067
GAC may update this Service Delivery Policy when necessary. The latest version will be published on this page.