Cancellation & Refund Policy

Last updated: 12 August 2026

This Cancellation & Refund Policy explains how cancellations and refund requests are handled by Global Academic Centre Sdn. Bhd. (“GAC”).

1. Cancellation Requests

Customers who wish to cancel a course or request a refund should contact GAC using the official email address below and provide their full name, registered email address, course name, transaction details and reason for the request.

2. Eligibility for Refund

Refund eligibility depends on the nature of the course or service, the applicable course terms and whether the service has already been substantially delivered. GAC will assess each request fairly and in accordance with applicable Malaysian law.

• Where a course has not yet been delivered, a refund may be considered subject to the applicable course terms.
• For online courses, refund eligibility may be affected once substantial course content has been accessed or consumed.
• Where GAC cancels a programme or is unable to provide the purchased service, an appropriate refund or alternative arrangement may be offered, subject to applicable law.
• Any mandatory consumer rights provided by applicable law remain unaffected by this policy.

3. Non-Refundable or Excluded Items

Where permitted by applicable law and clearly stated before purchase, fees for services that have already been substantially delivered, personalised services already performed, or other clearly identified non-refundable items may not be refundable.

4. Refund Processing Time (Refund ETA)

Once a refund has been approved, GAC aims to process the refund within 14 working days. After GAC initiates the refund, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, card issuer or payment service provider.

5. Refund Method

Where possible, refunds will be made through the original payment method used for the transaction. GAC may request reasonable information needed to verify the transaction and process the refund securely.

6. Course Changes and Rescheduling

Where a programme is rescheduled, GAC may offer the participant an alternative date or another reasonable arrangement. Refund options, where applicable, will be communicated to affected participants.

7. Contact for Refund Requests

Global Academic Centre Sdn. Bhd.
Registration No.: 202601026988 (1689084-W)
Block 33-11, The Nest Residences, Jalan A, Off Jalan Puchong, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: globalacademiccentre26@gmail.com
Phone: +601168451067

GAC reserves the right to update this policy from time to time. The latest version will be published on this page.